After it has been uninstalled then you will need to restart in Safe Mode and restart normally after the Safe Mode restart. Norton is definitely installed on the computer, do you have an external HD or SSD connected? Please locate the Norton uninstall instructions and uninstall it. ![]() When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again.įor instructions on how to download your EtreCheck report and attach it to your reply to this message please click It is helpful to us if you download the report to your Desktop. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong. Once you have you downloaded the app and installed it, please run the report and save it. The report we are requesting does NOT provide any personal information and is extremely safe to use. Please navigate to download the free version of EtreCheck. It will help us get a good idea of what is causing your problem if you provide a report of your system, that way we do not have to play 20 questions with you. ![]() IF the problem persists then please do the following: Please run the free version of Malwarebytes and then restart the computer in Safe Mode and then restart normally and test the computer.
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